Refund policy
Returns & Refund Policy
At Brightminds, we want you and your little learner to be happy with your purchase. If there is a problem with your order, we're here to help.
Returns
For eligible online purchases, customers may have the right to cancel their purchase within the applicable 14-day cooling-off period
If you would like to request a return, please contact us at:
Please include your order number, your name, the product you wish to return, and the reason for the return.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, faulty, or you receive the wrong product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue
We will review the issue and provide an appropriate solution in accordance with applicable South African consumer law.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, it will be processed using the original payment method where reasonably possible.
Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.
Exchanges
If you receive an incorrect or defective product, please contact us before returning it.
Depending on the circumstances, we may arrange a replacement, repair, refund, or other appropriate remedy in accordance with applicable consumer law.
Return Shipping
For eligible change-of-mind returns, the direct cost of returning the product may be the customer's responsibility.
Where a product is defective, damaged or incorrect and a remedy is required under applicable consumer law, Brightminds will handle the return arrangements as appropriate.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
Brightminds
Email: litllebrightminds@gmail.com
Website: littlebrightminds.co.za