Shipping policy
Shipping Policy
At Brightminds, we aim to make getting your order as simple as possible.
Website: littlebrightminds.co.za
Email: litllebrightminds@gmail.com
1. Delivery Time
Orders are expected to arrive within 8–11 business days after the order has been placed and payment has been successfully received.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, peak periods, weather and unforeseen circumstances.
2. Delivery Address
Please make sure your delivery address and contact details are correct when placing your order.
Brightminds cannot be responsible for delays or additional costs caused by incorrect or incomplete information provided by the customer.
3. Tracking
Where tracking is available, tracking details will be provided once your order has been dispatched.
4. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will assist with investigating the shipment with the relevant delivery provider.
5. Damaged Orders
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.
We will assess the issue and assist in accordance with our Returns & Refund Policy and applicable South African consumer law.We are not relaible if theire is any delay with the shipment.
6. Contact Us
Brightminds
Website: littlebrightminds.co.za
Email: litllebrightminds@gmail.com
Estimated delivery: 8–11 business days 📦